FAQ Campaign
When Do I Pay for Shipping?
Shipping is charged at the point of fulfillment at cost (your shipping cost will be the price we pay and we will not make profit on it). We estimate this will happen in April 2025.
When Will I Receive My Copy?
Exclusive events will begin in April 2024. We are estimated shipping the documentary in March 2025 (digital items) and April 2025 (physical items). All items will be shipped together with the exception of First Person Shooter (digital) and Darkness Unlimited, which will be delivered in March 2024 once the pre-order campaign has ended. Physical upgrades, such as the First Person Shooter Blu-ray, will come in 2025 with other items.
You can read out full shipping policy here.
My payment was declined, what should I do?
Our payments system is hosted by Shopify, the world’s number one ecommerce platform. If you are having problems making a payment we are unable to assist. Please contact your card issuer/bank and ask them to accept the transaction.
Do You Accept International Orders?
Yes. We offer shipping worldwide to most countries, and accept most currencies through our secure payment processing system. Although payments are processed in U.S. Dollars, you will see the equivalent charge in your currency on your bank or credit card statement.
Will The Blu-ray Be Region-Free?
Yes, the Blu-ray will be region free.
Will the Documentary Have Subtitles?
Yes, English and Spanish
Why Isn’t There a DVD Format?
Due to low demand we no longer offer our documentaries on DVD.
What is Your Refund Policy?
We offer a 14-day money-back guarantee from your date of purchase. After this, money is allocated to producing your items and refunds will not be available. In the event of a problem with shipping where ourselves or one of our partners is at fault (such as a damaged package) we will send out replacements
What can I put as my username in the credits?
Names in the credits are limited to 28 characters. We don’t accept bad language, racial, or sexual terms. You can include your online handle or the name of your website/blog/channel if you wish to and it fits within your 28 characters.
My Question Isn’t Answered Here
Please submit a ticket on our support portal.